Privacy Policy

Umbrella Realty Pty Ltd (ABN 21 615 691 417) (Licensed Real Estate Agent RA: 73890) ("we", "us", "our") is committed to protecting your privacy and complying with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy explains how we collect, use, disclose, store and protect your personal information.

1. What information we collect
We may collect personal information and non‑personal information including, but not limited to:

• Name, postal address, email address and phone number
• Identification information (where required by law, e.g. tenancy or sales transactions)
• Property‑related information (ownership details, tenancy history, rental applications)
• Financial information relevant to transactions (such as bank details for trust accounting or payment processing)
• Transactional information relating to property sales, leasing, appraisals or enquiries
• Website usage data, IP address, and cookies

We only collect information that is reasonably necessary for our business as a real estate agency.

2. How we collect personal information
We collect personal information when you:

• Enquire about or engage our real estate, sales or property management services
• Submit forms via our website, email, phone or in person
• Apply for a rental property or purchase a property
• Subscribe to our newsletter or marketing communications
• Interact with us via social media or online platforms
• Visit our website (via cookies and analytics tools)

Where reasonable and practicable, we collect information directly from you.

3. How we use your personal information
We may use your personal information to:

• Provide real estate, sales and property management services
• Process rental applications, sales transactions and trust accounting
• Communicate with you regarding enquiries, inspections, contracts or tenancy matters
• Meet legal and regulatory obligations (including REIWA and statutory requirements)
• Send marketing material where consent has been provided
• Improve our services, website functionality and customer experience

We do not sell or rent your personal information.

4. Disclosure of personal information
We may disclose your personal information to:

• Property owners, landlords, tenants, buyers or sellers as required for a transaction
• Service providers such as trades, contractors, IT providers or payment processors
• Banks, insurers and trust account auditors
• Government agencies, courts or tribunals where required by law

We only disclose information where it is necessary and lawful to do so.

5. Marketing communications
We only send marketing emails or electronic communications where consent has been given or where permitted by law. All marketing communications include an option to unsubscribe at any time.

6. Cookies and website analytics
Our website uses cookies and analytics tools to:

• Monitor website traffic and usage patterns
• Improve site functionality and user experience

Cookies do not identify you personally. You can disable cookies through your browser settings, however some website features may not function correctly.

7. Third‑party websites
Our website may contain links to third‑party websites. We are not responsible for the privacy practices or content of those websites and encourage you to review their privacy policies.

8. Access and correction of personal information
You may request access to, or correction of, personal information we hold about you at any time. Requests can be made by contacting us using the details below.

We may require verification of identity before providing access.

9. Security of information
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure. Measures include:

• Secure systems and firewalls
• Restricted employee access
• Secure storage of physical and electronic records

10. Legal requirements
We may disclose personal information where required or authorised by law, including compliance with court orders, subpoenas, or regulatory obligations.

11. Complaints
If you believe your privacy has been breached, please contact us. We will investigate all complaints and respond within a reasonable timeframe. You may also lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

12. Changes to this policy
We may update this Privacy Policy from time to time. The most current version will be published on our website and will take effect upon posting.

13. Contact us
Umbrella Realty Pty Ltd
Phone: (08) 9779 9990
Email: info@umbrellarealty.com.au
Address: Bunbury, Western Australia

If you have any questions about this Privacy Policy or how we handle personal information, please contact us.